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Online Booking

Hotel Survey

Name

Room Number

Phone number (optional)

Email (optional)

Date of stay

1- Reception and service

Were the services of the following departments and staff polite and satisfactory to you?

Reception

Yes No

Restaurant

Yes No

Coffee Shop

Yes No

Laundry

Yes No

Bellboy

Yes No

Housekeeping

Yes No

Please state the issue that caused your dissatisfaction:

2- Room condition

A - How was your room?

Clean Comfortable With sufficient amenities (soap, towel, ashtray, hangers, etc.) It was well-furnished. Proper air conditioning

Please state the issue that caused your dissatisfaction:

B - Is there anything about your room that needs to be corrected or changed?

Yes No

3- Condition of the restaurant and café

How was the condition of the restaurant and café?

Breakfast service

Good Average Unsatisfactory

Room service

Good Average Unsatisfactory

Restaurant service

Good Average Unsatisfactory

Café service

Good Average Unsatisfactory

Please state the issue that caused your dissatisfaction:

4- The Staff

How were the hotel staff?

Polite Friendly Efficient and helpful Clean and tidy

5- General comments

Did you enjoy your stay at this hotel?

Yes No

What things, if considered, would have made your trip more enjoyable?

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